Shipping policy
How much is shipping?
Shipping costs are calculated at checkout based on weight, size, and destination. The final amount is shown before payment.
How long does delivery take?
Processing: Ships within 3 business days.
Transit: 5–10 business days depending on location.
When will my order be shipped?
Orders are processed Monday–Friday during business hours. Delays may occur due to holidays or unforeseen conditions.
Can I change my shipping address?
Yes — address changes are possible before dispatch. Please contact us as soon as possible.
What if my order is delayed?
If your order exceeds the estimated delivery time, contact us and we’ll investigate promptly.
Will I receive tracking information?
Yes — you’ll receive a tracking link once your order is shipped.
What if my package arrives damaged?
Please contact us.
Do I need to pay duties or taxes?
Sales tax is included. Import duties may apply depending on your country.
Can I cancel my order?
Orders can be canceled before dispatch only.
How can I contact support?
Email: info@innokinstore.com